Infermedica reduces unnecessary care visits for Portuguese healthcare provider Médis

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Portuguese nicely being insurer, Médis, and AI-triage agency, Infermedica have established a partnership which has resulted inside the newest implementation of Infermedica’s Name Centre Triage instrument in Médis’ Medical Contact Centre.

Part of the insurance coverage protection holding group, Grupo Ageas Portugal, Médis was motivated by its objective to uncover a further modern decision to the primary issues with its current triage system by bettering individual experience and effectivity.

An Infermedica case analysis printed proper this second has found that the implementation has improved the affected individual interview course of and prevented pointless urgent care visits and appointments.

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Médis has utilized Infermedica’s decision in roughly 24,000 triage processes, with 99.4% of customers’ indicators being coated by the instrument.

The case analysis found that 17% of customers supposed to utilize urgent care corporations versus merely 8% who’ve been helpful by Infermedica’s decision. Infermedica’s decision elevated the utilization of self-care therapies by 18%.

That is crucial to steer clear of overwhelming medical facilities all through the pandemic, along with stopping victims from inserting themselves at risk by attending medical facilities.

Futhermore, the outcomes have confirmed that the partnership has allowed Médis to boost their normal customers’ and nurses’ experience and streamline operation processes. Infermedica was moreover able to boost the triage and recommendation capabilities of their Name Centre Triage decision, allowing for connectivity to totally different corporations provided by Médis, paying homage to telemedicine corporations and on-line consultations.

The partnership has elevated the aptitude of its Name Centre Triage decision to advocate the most effective actions for given indicators. Infermedica’s workforce have broadened the database of hazard parts, conditions and indicators, with a specific give consideration to paediatrics. In the course of the enterprise, Infermedica’s medical workforce, with the help of Médis, added and modified roughly 200 medical parts inside the database.


Steadily growing their AI triage choices all through Europe, closing week, one amongst Poland’s largest private healthcare suppliers, PZU Zdrowie launched the extension of their three-year partnership with Infemedica, to implement the AI-enabled Name Centre Triage decision and provide victims with further streamlined healthcare suggestion.


Piotr Kurkiewicz, data science advisor at Infermedica said: “The undertaking with Medis was a fantastic journey for us – cooperation with an organization skilled in telemedicine options allowed us to take a look at our platform from a brand new perspective. We’re happy with the outcomes of introducing the Name Centre Triage at Médis’ Medical Contact Centre – stopping pointless emergency visits, bettering the person expertise of nurses and supporting the work of name centre coordinators.”

Henrique Figueiredo, innovation enterprise supervisor at Grupo Ageas Portugal said: “One of many most important benefits, in comparison with the earlier resolution, is that the Infermedica platform is dynamic. This implies the system has a medical replace each 3 months, which makes it increasingly correct and improved with utilization. Additionally, the answer has a stable medical data base, which is developed and continuously up to date by Infermedica’s workforce of medical medical doctors.”

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