Polish healthcare provider uses Infermedica’s AI-enabled call centre triage platform

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Considered considered one of Poland’s largest private healthcare suppliers, PZU Zdrowie is using AI-driven healthcare startup, Infemedica’s AI-enabled Name Centre Triage reply to supply victims with additional streamlined healthcare advice.

In 2019, the organisation handled 2.4 million affected individual calls, with 15,000 approaching a single day.

Constructing on a three-year partnership, Infermedica’s choices will implement intelligent AI which allows autonomising areas which will launch docs to spend additional time with victims with important factors.

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By this initiative, PZU Zdrowie targets to bridge the vital factor challenges posed by the rising demand of healthcare corporations in situations of properly being workforce shortages and rising costs of care.

It moreover targets to deal with affected individual’s expectations of high-quality healthcare corporations delivered in in all probability essentially the most time-efficient technique. The reply will help victims get acceptable medical care and forestall pointless visits with a variety of specialists.

The platform will assist title centre medical and non-medical operators in triaging victims and directing them to acceptable care.


Engaged on its imaginative and prescient to streamline healthcare further, 2020 proved to be an eventful 12 months for the Wrocław, Poland-based AI triage agency. In December, Infermedica launched its AI attribute to connect victims with specialists, inside the purpose to significantly shorten the path from affected individual to medial specialist.

In August, the startup launched a $10.2 million (€8.4M) assortment A funding for its triage symptom checking system, and in Could, they joined forces with Microsoft to digitise early diagnostics.

In assist of the promising strides made by AI in telemedicine, the FDA has beforehand authorised the promoting of AI which may info cardiac ultrasound use.


Maicej Malenda, head of partnerships at Infermedica knowledgeable MobiHealthNews: “We’re really joyful to announce our partnership with PZU Zdrowie. Our know-how, in collaboration with considered one of many largest healthcare suppliers in Poland, has improved the steering victims acquire and allowed them to entry the appropriate stage of healthcare they need. That is definitely important because of healthcare organisations are stretched correct now dealing with the persevering with COVID-19 catastrophe whereas trying to keep up vital corporations working.

“It’s important to cease victims visiting medical companies after they don’t ought to be there, as not solely does this add further stress on healthcare suppliers, it locations victims susceptible to catching the virus. However, that’s an area the place Infermedica’s AI triaging know-how can really help. Partnering with PZU Zdrowie has elevated the number of victims guided in route of using telemedicine as a main port of title, guaranteeing they nonetheless acquire the steering they need and are solely despatched to hunt in-person medical care if genuinely needed for his or her scenario.”

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